For employees of Amazon.com Inc., CEO Jeff Bezos‘ farewell could end up being a company unusual and, for some managers, horrifying practices: “question-mark” emails.
Bezos, whose email address is public, receives customer complaints that he then comes forward to a relevant executive whose team is responsible for fixing the problem. Occasi onally descending overnight, these emails from the second richest man in the world had no greetings, no comments or thanks – just a question mark.
Or worse, a former manager said.
The manager said on the condition of anonymity, “this cannot be true” was a bad one. ‘”By morning, I better have a good resolution for what it is.”
Amazon said Bezos sometimes sent question-mark emails to manage the volume of customer messages.
It was an effective tool: efficient for Bezos – who supervised retail, technology, media, and space businesses – and motivated employees who feared for their jobs, the former manager said.
Amazon said on Tuesday that Bezos would return from the company he founded 27 years ago and become executive chairman this year.
Some remember the practice with indifference. Sean Scott, vice president of autonomous delivery, who recently left Amazon after nearly 15 years, said working with Bezos was rewarding but stressful.
He said in a LinkedIn post on Tuesday, “Meetings with Jeff were always an incredible amount of work during prep ups (as were the emails) but there would always be dialogue and Q&A with the team during the meeting.”
No one can predict that incoming CEO Andy Jessie will reign in the shoes of his boss. The cloud computing head cares more about fixing customer problems.
But the three officials who worked with him said that the single question mark is not his style.
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